A wide range of services
From 2016, System Solutions has been offering four types of services to SNCT, starting with the data center services and a full set of support services to end users, whether administrative staff or inspectors operating in the field.
Thus the company is providing their workstation support and the helpdesk service, in three languages (French, German, English), for 6 days out of 7.
Third major component: telecommunications services. Indeed System Solutions has to ensure efficient, flexible and secure Internet and mobile connections between its cloud and all the sites where SNCT is operating. And there are many: apart from the four directly managed inspection sites, some forty independent garages and repair shops are effectively SNCT approved.
"The purpose of this network is to make drivers’ lives easier and to allow them to take the technical control near their home or workplace," notes Armand Biberich.
Teams of two SNCT inspectors thus plan inspections throughout the Luxembourg territory. Equipped with mobile thin client computers, they download the IT tools they need and send back their inspection reports to the central SNCA database.
One mobile "site" was even provided. This takes the shape of a truck, affectionately named "Blue Monster", tasked with carrying out the technical control of trucks (Luxembourg or foreign) on the roadside, together with the Police and Customs Administration.
There is a fourth area where System Solutions is assisting SNCT. This is "global delivery" services, which in particular means assistance with project management, legal compliance and management of the governance model. "This set of services," explains Alain Maringer, "especially covers reviewing KPI and SLA reports, ensuring customer satisfaction, discussing future professional needs in terms of IT services, defining a strategic computing roadmap, etc."
"We are very satisfied with the services provided by System Solutions," Armand Biberich is pleased to say. "The transition to complete outsourcing took place efficiently even though the timetable was tight. We are now in the cruising phase. Efficiency is guaranteed, which lets us concentrate on optimizing the professional applications."