STIB’s network includes 4 metro lines, 19 tram services and 50 bus routes. All together, the company employs more than 7500 staff, with 350 in the IT department, including 150 employees in the Service Delivery department that provides services to internal customers and passengers.
As the Company faces ever-growing numbers of passengers, its IT services must also respond to its users’ increasing expectations for real-time information: this means implementing self-service portals, real-time information displays, security measures, dynamic metro, tram and bus management techniques, as well as new metro operations management technologies.
The department’s director, Yves Bronchain, explains: “Our support responsibilities not only extend to corporate users of business- critical apps and telecommunications, but also to our passengers who increasingly look up their itineraries and connections on our web site, as well as their bus, metro and tram timetables on their mobile devices.” The IS Delivery Service department stands at the heart of STIB’s IT operations. It provides technical support for the company’s three pillars of IT activity: business solutions (HR, Logistics, Maintenance, Purchasing, Finance...), sales solutions, and transport solutions.