Nos offres d'emplois
Service Delivery Manager (M/F) - Belgium

Job role

Within our Technical Consulting Group you will:

  • Be responsible for the overall IT Service Delivery Quality
  • Managing all project- or service-deliveries activities in collaboration with the technical teams, project team and stakeholders;
  • Be the main point of contact for the customer for the project execution
    • Follow-up of project and budget progress, risk and issues
    • Utilize project management and collaboration tools to plan, organize and report on project activities
  • Follow-up of all customers under support contracts (meetings, creation and sending of reports, complaint management,...)
  • Set-up and facilitate the required governance follow-up meetings with clients & partners (Operational Meetings, SteerCo Meetings)
  • Create reporting to follow daily activities
  • Participate to RFP / RFS
  • Be responsible for technical team people management and organisation
  • Ensure Teams Are Trained
  • Be sponsor of the Continuous Improvement Program to improve quality and customer satisfaction
  • Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics
    • Conduct planning efforts, challenge estimates from technical leaders and develop roadmaps in collaboration with the project team
    • Participation in pre-sales activities within the framework of the various opportunities linked to the Service catalog (customer meetings, qualification of needs, validation of offers, etc.)
    • Handling customer's request, responding quickly, effectively, with transparency and flexibility, following up with clients to ensure successful resolution
    • Lead incident response under SLA
    • Monitoring the invoicing of the various services and contracts

Job profile

  • Minimum 5 years of working experience as Service Delivery Manager in IT Service sector
  • Good knowledge of IT Infrastructure, Network, Security and cloud knowledges would be considered as assets
  • Hold an ITIL certification
  • Good capacity to manage a team in complex environment
  • Be client oriented
  • Strong capacity to solve problems
  • Very strong organizational skills
  • High level of interpersonal and communication skills. Good presentation.
  • Team Spirit
  • Languages required: French, Dutch and English

Our responsabilities

  • Deeply held belief in practical benefits of formal IT Service Management
  • Leadership
  • Motivation
  • Acknowledged integrity
  • Excellent communication skills
  • Representing and presentation skills
  • Quality management
  • Financial management
  • Risk management
  • Project and program management

We offer

  • The possibility to evolve on a permanent basis within a company in expansion, recognized for its professionalism in the quality of the delivered material as well as its first-class services and support to its customers.
  • A professional team with a strong commitment to the company and an excellent team spirit.

Apply for "Service Delivery Manager (M/F)"

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Pour rejoindre System Solutions Belgium, envoyez-nous votre curriculum vitae avec une lettre de motivation à
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