One day when he was at the group’s headquarters in Mont-St-Guibert, Sven Van Montagu met Jean-Paul de Cannière, General Manager of System Solutions. Fortunately, their respective companies are located in the same scientifi c park! They quickly discovered professional points in common. The IT world moves very quickly, and my busy schedule leaves me little opportunity to follow all the developments », Sven Van Montagu admits. « What we need is a partner who isn’t just an expert in IT solutions, but also very responsive and fl exible. » A quality that System Solutions is very attached to, and which the geographical proximity makes even more feasible.
Together, Hamon & Cie and System Solutions are working to update the servers of the group’s diff erent sites, as well as the backup and storage of data. Sven Van Montagu drew up a detailed action plan: « First China and South Korea. Then India, and fi nally Europe. » For each stage, System Solutions proposes to him a solution that is implemented once agreement has been reached. « We function as pragmatically as possible », Van Montagu explains. « I appreciate the added value of the System Solutions team at each stage in developing the solution: deployment - transfer of competences - maintenance. It ́s essential. »
He insists in particular on the importance of the knowledge transfer. « System He insists in particular on the importance of the knowledge transfer. « System Solutions organises internal training courses so that ultimately we can handle certain tasks ourselves. This takes place in perfect transparency and with a spirit of openness that’s a real pleasure. »
And he adds: « The contract we concluded with System Solutions is clear. We regard our partner as a service provider more than as a hardware provider, even if, at this stage in our development, we are fully benefiting from its expertise and advice with regard to IT equipment. »
« Moreover », he concludes, « we’re delighted with the HP hardware that System Solutions supplied to us. This choice is all the more relevant as it’s the same brand as the pre-existing installation, which facilitated the changeover from one system to the other. »