About us
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A few words about us

Since 1996, System Solutions received as mission to help organizations of all sizes develop and operate solid datacenter infrastructures allowing them to run and develop their business on.

Our Value

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Collaborators

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Innovation

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Quality

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Technology

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Around its core business, System Solutions has developed a complete range of services, from an 'online virtual shop' for the supply of current IT products, to 'business consultancy' services, including the provision or recruitment of personnel and a training centre in France. Today, System Solutions operates its own data centres, providing a response to the growing demand for managed services and IT as a service.

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The greatest value of the company lies in our people, their commitment and expertise are our most important assets in helping our clients achieve their goals. Our company is proud to have been awarded the "Best Place to Work" label for three consecutive years. In constant evolution, our company is constantly in need of talent, do not hesitate to send us your curriculum vitae

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Service Delivery Manager (M/F)

Within our Technical Consulting Group you will:

  • Be responsible for the overall IT Service Delivery Quality
  • Managing all project- or service-deliveries activities in collaboration with the technical teams, project team and stakeholders;
  • Be the main point of contact for the customer for the project execution
    • Follow-up of project and budget progress, risk and issues
    • Utilize project management and collaboration tools to plan, organize and report on project activities
  • Follow-up of all customers under support contracts (meetings, creation and sending of reports, complaint management,...)
  • Set-up and facilitate the required governance follow-up meetings with clients & partners (Operational Meetings, SteerCo Meetings)
  • Create reporting to follow daily activities
  • Participate to RFP / RFS
  • Be responsible for technical team people management and organisation
  • Ensure Teams Are Trained
  • Be sponsor of the Continuous Improvement Program to improve quality and customer satisfaction
  • Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics
    • Conduct planning efforts, challenge estimates from technical leaders and develop roadmaps in collaboration with the project team
    • Participation in pre-sales activities within the framework of the various opportunities linked to the Service catalog (customer meetings, qualification of needs, validation of offers, etc.)
    • Handling customer's request, responding quickly, effectively, with transparency and flexibility, following up with clients to ensure successful resolution
    • Lead incident response under SLA
    • Monitoring the invoicing of the various services and contracts
Network & Security Engineer (M/F)

Your responsibilities will be:

For the Security part:

  • Implement and monitor security measures for the protection of computer systems, networks, and information
  • Identify and define system security requirements
  • Prepare and document standard operating procedures and protocols
  • Configure and troubleshoot security infrastructure devices
  • Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
  • Write comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement

For the Networking part:

  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, WLAN, 802.1x authentication)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Infrastructure System Engineer (M/F)

As a Senior system engineer, you will be part of the Professional Services department from System Solutions.

Missions carried out by this department covers a wide range of activities like: Project delivery, Consultancy mission, Maintenance contract, Support contract, Managed services.

 

In that context, you will:

  • Build Infrastructure platforms (Storage, Computing, Virtualization, Backup) based on the design provided by the Presales/Architect team
  • Realize Migration of existing production environments
  • Perform critical maintenance tasks (On-Premise infrastructure, Cloud infrastructure)
  • Review and troubleshoot existing infrastructure
  • Be an escalation point for the Service desk team in case of complex incident (Support level 2)
  • Share your knowledge through hands-on workshop with your colleagues, especially the team in charge of the level 1 support
  • Work closely with our Infrastructure architect to give him feedback from past project (lessons learned) and how to improve our design and migration process in the future
  • Provide advice on migrations, design processes
  • Perform regular technology watch
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COVID-19 - Iinformations for the customers
19.08.2020 | System Solutions

In order to ensure the continuity of our activities in the context we are working in, System Solutions has taken important technical and organisational measures to preserve, as far as possible, the quality of our services and, consequently, your interests.

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Logo Eiffage Eiffage Énergie Systèmes

Eiffage Énergie Systèmes BeLux fait partie du groupe français Eiffage, un des leaders européens dans le domaine du BTP.

“Nous remontons bien plus en amont dans la chaîne des processus métier, jusqu’à prester des services de veille, voire de R&D”

Laurent Ghijselings, Chief Information Officer chez Eiffage Énergie Systèmes BeLux.